Before you send: what to include, what to leave out
The form asks for your procedure, roughly when it took place, your country, and how to reach you. That is enough to start. Add a few sentences on what went wrong if you like.
Please do not attach medical records, passport scans or intimate photographs at this stage. Those come later, through a secure link we provide, once we know we need them.
Step 1 — First contact
You receive an acknowledgement, and within office hours (Istanbul, Monday to Saturday) a member of the team contacts you in your language by the channel you chose. The first conversation is short. Its purpose is to understand your situation, not to sell you anything.
Step 2 — Screening
We work through three questions:
- What was agreed and explained — the plan, the price, the consent.
- What was done — the procedure, the provider, the aftercare.
- What is the harm — medically, financially, and in daily life.
At the end of this step you will hear one of three things: that the file is worth a full review; that we need specific documents before we can say; or that, in our honest view, this is a disappointing outcome rather than negligence. The third answer is given as plainly as the first.
Step 3 — Records
Where a full review makes sense, we tell you exactly which documents to send and how. Typical items:
- consent forms, the treatment plan, the quotation;
- discharge papers and medication lists;
- photographs with dates;
- full message exports with the clinic or agency;
- invoices and payment proof;
- reports and imaging from doctors in your country.
Patients in Turkey have the right to obtain their own medical records. If the clinic has not provided yours, we request them formally — that is part of the work, not something you have to fight for alone.
Step 4 — Medical opinion
A malpractice claim stands or falls on whether the care fell below the accepted standard and whether that caused the harm. Lawyers do not decide this; doctors do. Where the file justifies it, we obtain a written opinion from a specialist in the relevant field. We explain the result to you in plain terms, including when it is not what you hoped to hear.
Step 5 — Decision and written terms
If the medical opinion supports a claim, we set out in writing:
- what we recommend (negotiation first, court if needed);
- how fees and costs work, including court, expert and translation costs;
- what happens if the claim does not succeed;
- a realistic timeline.
You decide after reading this, not before. Questions are welcome at every line.
Step 6 — Power of attorney
To act for you, we need a power of attorney issued either at a Turkish consulate in your country or through a local notary with apostille and translation. We send the wording and tell you which route is simpler where you live. Nothing is signed before Step 5.
Step 7 — Proceeding
Depending on the parties, a formal written notice to the provider or a pre-litigation step may come first. Many matters settle at this stage; others proceed to court, where your lawyer appears for you. You are kept informed at each development, in your language, and you are asked before any decision that affects the outcome.
What we will not do
- Promise a result, a sum, or a date.
- Encourage a claim the records do not support.
- Ask you for sensitive documents through an unsecured channel.
- Hide costs in a fee agreement you did not have time to read.
Ready?
The case review form takes about a minute. If you prefer to talk first, message us on WhatsApp during office hours and we will arrange a call.